FAQs

A.

SCDiving Cancellation Policy

This policy covers the following:

• Scuba Classes Cancellation Policy
• Local Boat Charter Cancellation Policy
• Travel Trips Cancellation Policy

SCUBA CLASSES

LOCAL DIVE CHARTERS

DIVE TRAVEL TRIPS

Our policy will be based on each contract for each Travel Trip. Normally, deposits will be refunded if trip is cancelled with in 90 days of the Trip Depart Date. Some resorts have no refunds on all or parts of the initial deposit. If this is the case, our policy will reflect the resort, dive operator, airline or other third-party policy.
Less than 90 days, may result in forfeiture of any and all amounts paid.

Effective as of 1/1/2018

A.

SCDiving
Toll Free - 1-855-728-2224
Phone/ FAX - 1-805-233-3227

Dive Shop Address
575 Dawson Drive, Suite 9
Camarillo, Ca 93012

Dive Shop Hours
Monday thru Thursday 5:30pm to 8:pm
Friday 3pm to 8pm

Also available by appointment

Email - robert@scdiving.com or admin@scdiving.com

A.

SCDiving Dive Team Membership is a yearly membership, paid either monthly via PayPal Subscription or paid yearly through our online store.

Dive Team Yearly Membership Includes:

• 1 Air Fill Card or Credit (10 tank fills)
• 1 Dive Team Sticker
• 1 Dive Team Patch
• $5 Air Fills per Tank after using membership credits
• 50% off Yearly Visual Tank Inspections
• Free Scuba Rentals during active classes
• 50% Off One-day Scuba Rentals (non-class related)
• 25% Off Scuba Class Tuition
• 10-15% Discount on select, Learning Material, Scuba Equipment and More
• Priority Notification of Special Deals and Dive Travel Trips

Dive Team Stickers and Patches: As a member, you will be given 1 patch and 1 sticker each year you renew your Dive Team Membership.

25% off classes applies to any regularly priced class.  This does not apply to any specials offering discounted classes.  Class Discount applies to tuition only.

Scuba Equipment discounts do not apply to any products that manufacturers requires minimum pricing protection.

Free Scuba Rentals during classes are only for active classes.  If there is a break of more than two weeks without instruction, the rental gear must be returned or the rental daily will be applied.

Scuba Rentals (non-class) daily rated are calculated not including the day your pick up the gear and the day you drop off the gear.  However, if you pick up and drop off on the same day, 1 day rate will apply.  If you pick up on Friday and return the gear on Sunday, you will be charge for 1 day.

Dive Team Memberships have no cash value and are not refundable beyond the 5th day of purchase.

*Note: Air Fill Credits have some restrictions.  See website for more information.

To setup monthly Dive Team Membership payments, use the following PayPal Subscription.  Dive Team Monthly Subscription Fee is $9.95.

To unsubscribe from PayPal Monthly Dive Team Subscription, use the following button.

A.

SCDiving Terms of Service and Privacy Policy

1. Terms

By accessing the website at https://www.scdiving.com and http://www.scdivingstore.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

1. Permission is required to download any of the materials (information or software) on SCDiving's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on SCDiving's website;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or "mirror" the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by SCDiving at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on SCDiving's website are provided on an 'as is' basis. SCDiving makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
2. Further, SCDiving does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall SCDiving or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on SCDiving's website, even if SCDiving or a SCDiving authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on SCDiving's website could include technical, typographical, or photographic errors. SCDiving does not warrant that any of the materials on its website are accurate, complete or current. SCDiving may make changes to the materials contained on its website at any time without notice. However SCDiving does not make any commitment to update the materials.

6. Online Store

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

7. Links

SCDiving has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SCDiving of the site. Use of any such linked website is at the user's own risk.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

8. Modifications

SCDiving may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

9. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

11. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Your privacy is important to us.

It is SCDiving's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. SCDiving may change this privacy policy from time to time at SCDiving's sole discretion.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@scdiving.com or mailing us at: SCDiving P.O. Box 4918, Ventura, CA, 93007, United States.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@scdiving.com or by mail at SCDiving

A.

Scuba Tank Air Fills:
Double Tanks are considered two tanks and will use two air fill credits. Pony Tanks* filled at the time of a regular tank fill, will be free of charge. Pony Tanks needing to be filled without a regular tank fill will be one air fill credit.

Valid Scuba Diver Certification Card required for all tank fills.

Tanks must have current yearly visual inspection sticker and must have a current hydro static testing stamp.

SCDiving reserves the right to refuse to fill any tank at any time.

We will not fill any tank that has been listed by PSI or government agencies to no longer fill.

Tanks that have little to no pressure will require a visual inspection prior to being filled by SCDiving.  Tanks with less than 75 PSI will require a visual inspection.

Hot fills or rush fills will result in loss of pressure when tank cools down.  It is recommended to leave your tank after being filled and topping it off when you pick it up.  Otherwise you may have a 300 to 700 PSI drop.

SCDiving Air Fill Cards and Credits are only available for use at SCDiving Dive Shop.

You can rent a scuba tank using two air fill credits per day.

Air Fill Cards and/or Credits do not hold any cash value, they do not expire and are non-transferable. No refunds on unused air fill credits or cards.

You can purchase Air Fill Card or Credits at any time at our online store. Credits are automatically updated in your account after you checkout, usually within 30 minutes. You can view your credits and use history online when logging in on SCDiving.com.

*Pony Tanks (aka Pony Bottles) up to 19 cubic feet. Larger Pony Bottles will require the use of 1 fill credit.